Location is not updating
Make sure Location Services are enabled and TreasureTales can access your location while you use the app.
TreasureTales Support
We are here to help
Find quick answers to common questions about adventures, location and augmented reality.
The AR character does not appear
Allow camera access, move to a well-lit area and slowly move your device so it can detect a surface.
Safety during an adventure
Stay aware of traffic, obstacles and your surroundings. Never use the app while driving, and children should play with adult supervision.
Need more help?
Email netanelvision@gmail.com and we will be happy to help.
Last updated: September 7, 2026